FAQs

Form of Payments:

  • Zelle.
  • Venmo.
  • Checks.
  • Debit/ Credit Cards.
  • Apple Pay.
  • Before your scheduled cleaning, please remove clutter so we can effectively clean all surfaces – includes clothing, kids’ toys etc.
    • Find a good spot for your pets so they’re safe and secure while we clean.
    • Put out clean sheets on each bed if we’ll be changing your linens or have the clean sheets ready before we arrive.
    • If staying home please be in a secure place while your team cleans your home.

It’s important to declutter your home before we arrive. No need to clean we’ll do the rest!

Thank you for choosing our cleaning services. We always start with an initial or deep cleaning before transitioning to maintenance cleaning for several reasons. The initial cleaning allows us to thoroughly clean and sanitize the entire space, ensuring that all areas are brought to a high standard of cleanliness. This is especially important for first-time clients, as it allows us to address any built-up grime or dirt that may have accumulated over time.

Additionally, the initial cleaning provides a clean slate for our maintenance cleaning services to be more effective in keeping your space consistently clean and organized. By starting with a deep cleaning, we can maintain the cleanliness of your space more efficiently, saving you time and money in the long run.

Overall, our goal is to provide you with a clean and healthy environment, and starting with an initial cleaning is the best way to achieve this. We appreciate your understanding and trust in our services, and we look forward to working with you to maintain a clean and inviting space for your home or business.

The frequency at which you should schedule a cleaning service largely depends on your personal preferences, lifestyle, and the size of your home. However, here are some general guidelines:

1. Weekly: If you have a large family, pets, or a busy household, you may benefit from weekly cleaning services to keep your home consistently clean and organized.

2. Bi-weekly: For most households, scheduling a cleaning service every two weeks is a good balance between maintaining cleanliness and managing costs.

3. Monthly: If you live alone, have a small living space, or are generally able to keep up with regular cleaning tasks, monthly cleaning services may be sufficient to deep clean and refresh your home.

Ultimately, it's important to consider your own needs and preferences when deciding how often to schedule a cleaning service. You may also want to consider factors such as budget, time constraints, and the level of cleanliness you desire in your home.

What our rescheduling/ cancelation policy is our cleaning service, we understand that things come up and plans sometimes change last minute. However, in order to protect the time and schedules of our dedicated cleaning professionals, we have implemented a cancellation policy.

If a cleaning service is canceled within 24 hours of the scheduled appointment, the client's card will be charged 50% of the total cost of the canceled cleaning. If the client cancels on the same day as the appointment, their card will be charged 100% of the total cost.

Additionally, if we are unable to access the home upon arrival or are turned away at the gate or door, the client will also be charged 100% of the total cost of the canceled cleaning.

We strive to provide reliable and efficient cleaning services, and this policy helps us maintain our commitment to both our clients and our employees. Thank you for understanding.

By incorporating eco-friendly products and utilizing steam technology in our products, we are able to provide a more sustainable and environmentally-friendly option for cleaning. Steam technology uses only water to effectively kill bacteria, eliminating the need for harsh chemicals that can be harmful to both our health and the environment. This combination of eco-friendly products and steam technology allows us to offer a safer and more sustainable solution for cleaning.

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